Weekend Intake Coordinator Needed - Temp-to-Hire | $23-$28/hr | On-Site in Rockville
Are you a natural communicator who thrives in a fast-paced, people-focused environment? Do you enjoy being the friendly, knowledgeable voice that helps individuals and families navigate important healthcare decisions? If so, this may be the perfect opportunity for you!
We're seeking a detail-driven, compassionate Intake Coordinator to join our client's organization dedicated to providing supportive care services. As the first point of contact for patients, families, and care partners, you'll play a key role in ensuring that individuals receive timely access to the services they need.
This is a part-time, hybrid role in Rockville with the exciting potential to become a permanent position.
What You'll Do
In this meaningful and fast-paced role, you will:
- Serve as the initial contact for individuals requesting information or referrals.
- Explain available care programs, service philosophy, and eligibility requirements in a clear, empathetic manner.
- Gather and verify demographic, clinical, and insurance details from healthcare providers, facilities, and families.
- Accurately enter and update all information in the electronic medical record (EMR) system.
- Track referral activity from start to finish, ensuring nothing falls through the cracks.
- Coordinate seamlessly with clinical and admissions teams to schedule evaluations and admissions.
- Request and organize medical records and clinical documents as needed.
- Provide basic explanations regarding Medicare, Medicaid, and commercial insurance provisions.
- Work alongside insurance verification staff to ensure complete and accurate coverage details.
- Maintain compliance with all privacy and regulatory guidelines.
- Handle inquiries with professionalism, patience, and compassion-especially when callers may be under stress.
- Complete required logs, reports, and documentation with exceptional accuracy.
- Support internal and external partners with excellent communication and follow-through.
- Pitch in with additional duties to support smooth daily operations.
May require occasional evening or holiday coverage.
What You Bring
- High school diploma or GED required; associate or bachelor's degree in a healthcare-related field is a plus.
- 1-3 years of experience in healthcare intake, admissions experience REQURED.
- Experience with home-based care programs or supportive care services is a bonus.
- Familiarity with medical terminology and EMR systems.
- Outstanding communication-both written and verbal-especially with individuals in emotional or stressful situations.
- Excellent organizational skills and strong attention to detail.
- Ability to multitask and stay calm in a fast-paced environment.
- A compassionate, patient-centered approach to every interaction.
Why This Role Matters
You'll be the connecting point between families seeking support and the teams who provide life-enhancing care. Your ability to listen, organize, and guide others with empathy will have a meaningful impact on people during some of life's most challenging moments.
Schedule & Compensation
- Location: Rockville, MD - Training on-site during the week, then will become fully remote
- Hours: 8:30am-5:00pm - Saturdays and Sundays only
- Pay: $23-$28 per hour (temp-to-hire opportunity)
- Schedule: Part-time, Weekends only
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.